Privacy Policy

1. About Kapex Finance

Kapex Finance is operated by RS Enterprises, registered at Badabazar, Sambalpur, Odisha – 768003. We are a digital loan facilitation platform that connects Micro, Small, and Medium Enterprises (MSMEs) with a network of registered Non-Banking Financial Companies (NBFCs) and banks for business loan products including working capital loans, business expansion loans, and equipment financing.

We do not directly lend money. We facilitate the connection between MSME applicants and partner lenders and assist applicants through the loan application process.

2. Information We Collect

We collect information necessary to process your MSME loan application and provide our facilitation services. This includes:

2.1 Personal Identification Information

• Full name of business owner(s) or directors
• Mobile phone number
• Email address (when provided)
• City and state of residence
• Aadhaar number, PAN number (for KYC verification)
• Photograph (when required by partner lenders)

2.2 Business Information

• Business name and type (Proprietorship, Partnership, Pvt Ltd, LLP)
• Business registration number and certificates
• GST registration number and returns
• Annual turnover and financial details
• Business address and premises details
• Industry type and years of operation

2.3 Financial Information

• Bank account details and statements
• Income Tax Return documents
• Balance sheet and profit and loss statements
• Details of existing loans or credit facilities
• Loan amount requested and intended purpose

2.4 Technical Information

• IP address and device type when accessing our website
• Browser type and operating system
• Pages visited and time spent on the website
• Cookies and session data (see Section 7)

3. How We Use Your Information

We use the information you provide strictly for the following purposes:

• Loan Application Processing: To evaluate your MSME loan application and match you with suitable partner lenders based on your business profile and requirements.
• Lender Communication: To share your application details with partner NBFCs and banks who may offer you loan products. You expressly consent to this sharing by submitting our application form.
• Verification: To verify the authenticity of your business and the accuracy of the information provided.
• Communication: To contact you via phone, SMS, WhatsApp, or email regarding your application status, loan offers, or required documents. This may override your DND/NDNC registration.
• Customer Support: To respond to your queries and provide assistance throughout the application process.
• Service Improvement: To analyse and improve our platform, application process, and user experience in aggregate, anonymised form.
• Legal Compliance: To comply with applicable laws, regulations, and requirements of regulatory bodies including the Reserve Bank of India (RBI).

4. Sharing Your Information

We share your information only in the following circumstances:

• Partner Lenders: We share your application details with our network of registered NBFCs and banks to facilitate loan offers. These lenders have their own privacy policies governing how they use your data once received.
• Service Providers: We may share limited data with technology service providers who help us operate our platform, subject to strict confidentiality obligations.
• Credit Bureaus: Partner lenders may access your credit information from CIBIL, Experian, or other bureaus as part of their assessment.
• Legal Requirements: We may disclose information when required by law, court order, or government authority.
• Business Transfer: In the event of a merger, acquisition, or sale of business, your information may be transferred subject to equivalent privacy protections.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal and business information against unauthorised access, alteration, disclosure, or destruction. These include:

• Secure HTTPS connections for all data transmission on our website
• Access controls limiting who can view your application data
• Secure storage of submitted documents and financial information
• Regular review of our data security practices

While we take all reasonable precautions, no method of internet transmission is 100% secure. We cannot guarantee absolute security of information transmitted to us online.

6. Data Retention

We retain your personal and business information for as long as necessary to provide our services and comply with legal obligations:

• Active application data: Retained throughout the application and loan lifecycle
• Completed or declined applications: Retained for up to 3 years for regulatory compliance purposes
• Anonymised analytics data: Retained indefinitely for service improvement

You may request deletion of your data by contacting us, subject to legal and regulatory retention requirements.

7. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use:

• Essential cookies: Required for the website to function (e.g., language preference storage)
• Analytics cookies: To understand how visitors use our website (anonymised data)

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

8. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your data, subject to legal retention requirements
• Withdrawal of Consent: Withdraw consent for processing at any time, noting this may affect our ability to process your loan application

To exercise these rights, contact us at the details provided in Section 10.

9. Third-Party Links

Our website may contain links to partner lender websites and third-party platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing any information.

10. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated policies will be published on this page with a revised effective date. We encourage you to review this page periodically.

Continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and applicable rules thereunder. Any disputes arising from this policy shall be subject to the jurisdiction of courts in Sambalpur, Odisha.